Reply To: IVR Stats

VitalPBX Community Support General Discussion IVR Stats Reply To: IVR Stats

    Dan Hole
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    the missing CDR mainly seems to be when calls go to the queue.

    example below

    @ 12:10 customer calls

    IRV-1 plays

    they choose option 2

    IVR-2 plays

    they choose option 2 again, this sends the call to a Queue.

     

    CDR reports

    05/09/2020 12:10 2 No CDR
    05/09/2020 12:10 2 No CDR

    Asterisk Code

    2020-09-05 12:10:29] VERBOSE[61739][C-000007a9] pbx.c: Executing [2@IVR-1:2] System("SIP/44130000-00001696", "/usr/share/ombutel/scripts/ivr_stats "1" "2" "1599304213.23050"") in new stack
    [2020-09-05 12:10:38] VERBOSE[61739][C-000007a9] pbx.c: Executing [2@IVR-2:2] System("SIP/44130000-00001696", "/usr/share/ombutel/scripts/ivr_stats "2" "2" "1599304213.23050"") in new stack
    [20

    CDR Table

    301816 05/09/2020 12:10 05/09/2020 11:10 “” <00000000000> 0 0 1595 1595 queue-call-to-agents Local/1595@queue-call-to-agents-0000114e;2 SIP/1595-00001698 Dial SIP/1595,30,ktrU(sub-call-recording^3f173986807b8c37^00000000000^1595^no) 19 15 ANSWERED 3 1599304238 1599304213 19811 2 vitalpbx
    301815 05/09/2020 12:10 05/09/2020 11:10 “” <00000000000> 0 0 1530 1530 queue-call-to-agents Local/1530@queue-call-to-agents-0000114f;2 SIP/1530-00001697 Dial SIP/1530,30,ktrU(sub-call-recording^3f173986807b8c37^00000000000^1530^no) 3 0 NO ANSWER 3 1599304238 1599304213 19814 2 vitalpbx
    301814 05/09/2020 12:10 05/09/2020 11:10 “” <00000000000> 0 0 1551 1551 queue-call-to-agents Local/1551@queue-call-to-agents-0000114d;2 SIP/1551-00001699 Dial SIP/1551,30,ktrU(sub-call-recording^3f173986807b8c37^00000000000^1551^no) 3 0 NO ANSWER 3 1599304238 1599304213 19809 2 vitalpbx
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