Reply To: Quality issues VOIP when extra call start ringing

VitalPBX Community Support General Discussion Quality issues VOIP when extra call start ringing Reply To: Quality issues VOIP when extra call start ringing

    ICTALL
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    I did some test calls at night, when no one was at the location.
    We use an IVR to choose between 2 departments, after choosing, the caller is put on-hold in a queue and the Music On Hold is played.

    I have noticed that when no one is around the playing of the MOH still has some distortions (somewhat ruling out the problem is created by the employees).

    Our MOH is a MP3 file.
    Could it be that the processing of the MP3 file has glitches (memy use = 40% and cpu <10%) ?
    Should I use another format than the MP3 format, if so what format would be best used with VitalPBX use ?

    • This reply was modified 6 months ago by ICTALL.
    • This reply was modified 6 months ago by ICTALL.
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