Reply To: Per Agent Report – Repeated data

VitalPBX Community Support Sonata Stats Per Agent Report – Repeated data Reply To: Per Agent Report – Repeated data

    InTeleSync
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    I can tell ya’ that our customers are reporting duplicates pretty much across the board in Stats. It appears that for every ring to an Agent there is a record reported. So if the Agent’s desk rang 3 times, there will be 3 records in Stats that permeates throughout. This is creating confusion and grossly inaccurate reporting for true call center events. I have been told in so many kind words that it is UNUSABLE as is.

    Please do a deep dive and get this figured out. We’re paying extra on our license for this.

     

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