Reply To: Per Agent Report – Repeated data

VitalPBX Community Support Sonata Stats Per Agent Report – Repeated data Reply To: Per Agent Report – Repeated data

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    Intelesync,

    Each call to the agents are different events, this is no duplicated data, this is what really happened during customers calls; This mean that your agents are not answering the calls when arrive or they are not using the pause feature when they’re not in front of the desk.

    A good call center must implement the following rules:

    1- Login when arrive to the office or the agent is going to start receiving calls

    2- Pause if the agent go to lunch, bathroom or is busy

    3- unpause when the agent is going to start receiving calls

    4- Logout when the agent left the office.

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