Jose Miguel RiveraKeymaster::Intelesync,
- January 15, 2021 at 6:44 pm
I am not patronizing you in anyway, I guess you have a miss perception of my words.
In any way, I would like to understand what is the issue you are having.
When you say duplicated date in every ring, you mean that in each phone ringing in a single call, one record is created.
If you have configured your queue to rings agents per 15 seconds, so, after this time the queue will send the call to another agent and do the same process. Each ring takes around 5 seconds, so the agents’ phones will ring 3 times, so, you mean that in that 15 seconds 3 items are created?
I’d like to know more about your Queue configurations, like, ring strategy, type of agents, and the agents’ behavior (Do they login/logout? Do they use the pause/unpause feature?).0