Reply To: Per Agent Report – Repeated data

VitalPBX Community Support Sonata Stats Per Agent Report – Repeated data Reply To: Per Agent Report – Repeated data

    That is 100% correct Jose.

    Stats is actually showing an extenuation of the CDRs report in VitalPBX, where each and every ‘ring’ to an extension is recorded. This could be a direct call to an extension, or a call to a queue, no matter what queue strategy. As you can imagine, a queue with many people will record dozens of CDRs per ring – and subsequently and adversely effecting Stats. Not a big deal in CDRs, but Stats sole purpose is to disseminate and report (preferably) accurate and streamlined information.

    Stats should never show on any report (screen or otherwise) an entry with identical timestamps, extension, duration, etc. as shown in the image provided by the original poster. We are finding that this is the case system-wide in Stats.