Reply To: Duplicate Music On Hold for extensions, missing MOH for Follow Me

VitalPBX Community Support Reporting an Issue Duplicate Music On Hold for extensions, missing MOH for Follow Me Reply To: Duplicate Music On Hold for extensions, missing MOH for Follow Me

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    The music MOH under advanced is when the extension places someone on hold what MOH to play. Same applies to FollowMe, when a FollowMe channel places someone on hold, it’ll play the MOH specified under FollowMe.

    At this time, I don’t think it is possible to share MOH across tenants. You may request this as a feature request if you want.

    You can disable the FollowMe prompts under the FollowMe tab.

    Finally, you can try to specify the MOH on the Inbound Route to test if that works. But I don’t think it will, since the channel was not answered yet.

    The other way would be, to route the call via a queue

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