em3servicesParticipantThank you for your reply. I did exactly what you said and it works perfectly. But my only issue that I have still is the feature code 411 which is dial by name directory, or phonebook, or company directory. I want users to have an option in the IVR to consult the directory and find the extension of a person. So what I did to get this working is I created a custom destination, number to dial is 411 and Description is Directory. So now in the IVR for the directory option, I set # to custom destination and chose directory, so when caller presses #, it works, they can hear the dial by name directory.
- May 4, 2021 at 4:17 pm
My only issue now is that if a caller enters 9, gets service in french, then presses # for the directory, he hears voice prompts for the directory in English.