As I am unable to edit or remove original post, I have to add it as a reply.
- June 2, 2020 at 3:24 am
As i am doing some research, I think I should re-phrase the question.
Feature I am looking for is “call park”. Phones (I have Polycom 300SIP and Polycom VVX500) provide button for “call hold”.
I am not 100% sure if “call hold” is a feature of the handset or PBX. If it is a feature of PBX, is there a way to redefine functionality to be a “parked” call instead of “on hold”.
I am currently researching Polycom phones to see if I cn re-define “HOLD” button to send a feature code instead.