Reply To: Put call on hold, pick up on another handset

VitalPBX Community Support General Discussion Put call on hold, pick up on another handset Reply To: Put call on hold, pick up on another handset

    giovanni.v
    Participant

    On current system, when someone is on the call, they can press HOLD button on the phone. Call is placed on hold and it is possible to resume the call from any extension by just pressing the corresponding button.

    This is a typical feature of legacy systems called “KTS”, Key telephone system.
    Asterisk support a similar feature,  (but not exacty the same) called SLA, Shared line appearance.
    I’m not sure but I think VitalPBX doesn’t support SLA.

    Parking allow to pick a channel that was put on hold, via parking feature code, from another extension but you must know the parking slot assigned at the time the call was parked.
    BLF and Hints to monitor parking slots may help but sure isn’t not user friendly as the legacy KTS implementation.

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