Posted by: mrivera
- June 7, 2018 at 10:59 pm
No, is not an stupid question, is an issue on inbound routes. The Lookup is executed after the CID Modifier.
We will fix it ASAP.
Thank you. In the meantime I’ve added an Identifier followed by an _ in the queue modifier so we can differentiate between departments (as some phones are multi-department)… Once there is a fix in place i will revert to the old way of doing it ( as having DEPT: CIDNAME is much more pleasing to the eye than DEPT_CIDNAME for people like me with mild OCD 😀 )0