Reply To: RE: After Update to new version 2.4.1-3 voicemail plays busy greeting when the phone is not in use

This is the problem: Extension A calls extension B, extension B does not answer but is NOT on the phone, the voicemail prompt plays ” the person at ext XX is on the phone” ( or the recorded Busy greeting}.

Normal operation of this has always been to play the Unavailable Greeting

Here is a trace in Ver 2.3.8-1   (playing the unavailable greeting as it should)

— Executing [s@sub-leave-vm:7] Gosub(“SIP/212-00001ab6”, “sub-vm,s,1(211@vitalpbx-voicemail,us)“) in new stack
— Executing [s@sub-vm:1] NoOp(“SIP/212-00001ab6”, “Leave a Voicemail”) in new stack
— Executing [s@sub-vm:2] VoiceMail(“SIP/212-00001ab6”, “211@vitalpbx-voicemail,us“) in new stack
 — <SIP/212-00001ab8> Playing ‘vm-theperson.ulaw’ (language ‘en’)
> 0x7fba6c05f110 — Strict RTP learning complete – Locking on source address XXXXXXXXXXX:50122
— <SIP/212-00001ab8> Playing ‘digits/2.ulaw’ (language ‘en’)
— <SIP/212-00001ab8> Playing ‘digits/1.ulaw’ (language ‘en’)
— <SIP/212-00001ab8> Playing ‘digits/1.ulaw’ (language ‘en’)
— <SIP/212-00001ab8> Playing ‘vm-isunavail.ulaw‘ (language ‘en’)
— <SIP/212-00001ab8> Playing ‘beep.ulaw’ (language ‘en’)

Now a trace of Ver 2.4.1.3 (playing the busy on the phone greeting when the phone is NOT in Use)

— Executing [s@sub-leave-vm:7] Gosub(“SIP/10-000000bb”, “sub-vm,s,1(12@vitalpbx-voicemail,b)“) in new stack
— Executing [s@sub-vm:1] NoOp(“SIP/10-000000bb”, “Leave a Voicemail”) in new stack
— Executing [s@sub-vm:2] VoiceMail(“SIP/10-000000bb”, “12@vitalpbx-voicemail,b“) in new stack
— <SIP/10-000000bb> Playing ‘vm-theperson.ulaw’ (language ‘en’)
> 0x7f4d5c03d760 — Strict RTP learning complete – Locking on source address 192.168.0.233:50118
— <SIP/10-000000bb> Playing ‘digits/1.ulaw’ (language ‘en’)
— <SIP/10-000000bb> Playing ‘digits/2.ulaw’ (language ‘en’)
— <SIP/10-000000bb> Playing ‘vm-isonphone.ulaw‘ (language ‘en’)