Jose Miguel RiveraKeymaster
- May 24, 2019 at 5:05 pm
Do you have a screenshot of your current configuration on Hunting Groups module?
This is the current behavior:
We have a ring group with dialing code 200, this ring group has two extensions, 3000 and 3001. We have another extension, 3002, this extension will perform the call pickup.
Suppose that incoming call arrives to ring group (200), so, the extension 3000 and 3001 start to ring, but no one is available, then the extension 3002 dials *8 and pick up the call.
You must create a Hunting group with all the involved extensions.0