Reply To: RE: Calling Direct to Extension.

VitalPBX Community Support Frequently Asked Questions Calling Direct to Extension. Reply To: RE: Calling Direct to Extension.

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    You may use the welcome and instruction message of the IVR module, the welcome message can be use for an introduction of your company, and the instruction message is the list of options of your IVR. when the instruction message is set, the welcome message is just played when the customer reach the IVR at the first time, after, only the instruction message will be reproduced.

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