- December 10, 2019 at 1:09 am
I see how it works now. You must first go to PBX -> Applications -> Custom Destinations. Then, create a destination for the Directory.
Description: Dial By Name Directory
Number to Dial: 411
Class of Service: All Permissions (or applicable)
Then, from the IVR entries tab you’ll now have an option for “Custom Destinations” in the dropdown, from where you’ll be able to select the above “Dial By Name Directory” option.0