Reply To: RE: Dial by name option in IVR

VitalPBX Community Support General Discussion Dial by name option in IVR Reply To: RE: Dial by name option in IVR

    kbohannon
    Participant

    Internal extensions can dial 411, but what about external parties? Currently on my client’s Kerio Operator system the caller hears “If you know your party’s 4-digit extensions you can dial it at any time; for a dial by name directory, press 8”.

    I am moving this client from Kerio Operator; in that IVR, the dial by name directory was a service extension that I could type into the destination field. In VitalPBX, I can’t manually type 411 for the entry “8”. 

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