Reply To: RE: Queues will show missed call everytime

VitalPBX Community Support Wish List Queues will show missed call everytime Reply To: RE: Queues will show missed call everytime

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    This is why you must define a SLA target, for example 20 seconds, that means that any call must be answer in less than 20 seconds. If your customers wait 2 minutes that means you don’t have enough agents.

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