Reply To: RE: Set MoH for incoming call

VitalPBX Community Support General Discussion Set MoH for incoming call Reply To: RE: Set MoH for incoming call

    egminv
    Participant

    After IVR customers are connected to an extension depending on their choice.

    i found in tab “advanced” in the extension section the field “music on hold class”, so i set it but i still hear the regular ring tone.

    my needs are that customers, after the IVR welcome message and the extension selection, hear an announcement that say that an operator will answer the phone as soon as possible.

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