Jose Miguel RiveraKeymaster
- August 26, 2019 at 5:27 pm
- Yes, it is not possible to build or save a call progression step by step. The CDR only save one CDR item per call.
- The CDR information about a call when interacts with multiple applications (IVR, Queues) is not very accurate.
- The Trunk field gets filled when a calls in/out through any trunk.
Something to have in mind is that asterisk natively generates one CDR item for each open channel, so, for each queue call to any of the agents, generate a new CDR item.0