2.3.1-2 MOH plays default not custom sound

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    • April 2, 2019 at 4:03 pm
    mmcs
    Participant

    MOH plays default file not custom MOH uploaded  as in 2.3.0.0 update. was working in 2.3.1-1

    vitalpbx –check-integrity says it fixes permissions every time it is run. Does not say no issues found when run consecutively. 

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    • April 6, 2019 at 2:54 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Where is playing the default MOH?

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    • April 6, 2019 at 5:31 pm
    mmcs
    Participant
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    [Solved] After upgrading to 2.3.0-3, MOH custom file does not play only default asterisk file.  

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    mmcs
      mmcs
    (@mmcs)
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    24/03/2019 9:32 pm   

     

    Here is the sequence of call events

    1. IVR Main – custom Welcome file plays fine

    2. IVR Option -Cusotm file to tell caller to pres 0  works fine

    3. -rings upto 3 times before goes to park correctly

    4. When in park – BLF lights up correctly but No custom on hold message plays. Just the default elevator music kicks in.

    also vitalpbx check-integrity doesnt seem to set the permissions on these MOH folders

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    • April 8, 2019 at 4:32 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Please update to version 2.3.1-3

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    • April 9, 2019 at 2:11 am
    mmcs
    Participant
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    Updated as requested to 23—3

    vitalpbx –integrity-check works correctly on consequent runs it says no errors found

    MOH works again – note:

    After the updates, it seems necessary to delete and re add the custom MOH Class and then re-select the MOH class for each extension in advance and follow me. 

    I re-did the MOH Class and the deleted and re-added the file in Recording Management.  not sure which step or combination of steps corrected it.

     

    Tanks for your help

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