- May 8, 2018 at 8:06 pm
Hi, I’ve tried a couple methods of overriding the CID on 911 outbound calls. I’m testing with Voip.ms using their e911 test number (555-555-0911). Here’s what I’ve tried:
- Setting 5555550911 in the Emergency routes
- Adding an outbound route with Intra-Company set to Yes, adding 5555550911 as the dial pattern
But no matter what I try the outbound caller ID still comes through as whatever the extension’s external CID is set to. Is there a way to override the external CID when dialing an emergency number?0
- May 8, 2018 at 11:38 pm
- May 9, 2018 at 5:11 pm
That would be perfect for what I’m trying to do. While you’re implementing that feature though, I know some people have requested that the overridden caller ID can be set by the dialing extension, because there may be multiple facilities at different locations and setting the correct CID is necessary for emergency services to determine the correct location. Having one emergency CID override works for me, but wouldn’t work for anyone with multiple sites. Or is there any other way to accomplish this in the meantime?
Where can I find the source code in case I was interested in contributing to this feature?0
- May 9, 2018 at 5:30 pm
- May 9, 2018 at 5:37 pm
I’m not exactly sure I understand how things would be configured for multiple sites, but I believe the scenario would be that there is one PBX with multiple sets of extensions at different sites. For example, extensions 701-750 are located in California, and 751-800 are located in Florida. When calling the emergency number from the first extension range, it should set the CID to the main office number of the California building so that emergency dispatch can determine the location in case they need to send an ambulance/fire truck, etc. They would need a way to set California’s CID when calling from 701-750, but set Florida’s CID when calling from 751-800.
VitalPBX is free but not open source.
Thanks, that answers that 🙂
So to be clear, there is currently no way to accomplish CID overrides, even if I choose not to use the Emergency Numbers module but instead just want to use Outbound Routes or something else?0
- May 9, 2018 at 5:47 pm
Thanks for your explanation about emergency call with multiple sites.
So to be clear, there is currently no way to accomplish CID overrides, even if I choose not to use the Emergency Numbers module but instead just want to use Outbound Routes or something else?
No, by now there’s no way to override CID, but, don’t worry, we will add those features for the next version.0
- May 9, 2018 at 5:51 pm
- May 23, 2018 at 2:33 am
- May 23, 2018 at 1:28 pm
- July 23, 2018 at 1:13 am
I could use a little assistance with this…I have done as specified, setting the CID for emergency calls at the user level. The problem I am having is all my calls to the test number 555-555-0911 fail, giving me a fast busy. Do I need to setup any special outgoing rules or such to use this number?0
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