I want to set up a DID that goes to *97 or *98 (Voicemail) Directly. What is the best way of do this? I set up a speed dial 001 to go to *97 and rang busy and then I tried it to *98 and got the same thing.
I want to be able to access voice mail from the outside directly, can I do this? Thanks.
Hi steve, a solution for this can be to configure an IVR. As the guide explain this feature allows you configure an auto attendant to answer calls and redirect the call-in response to input from the caller. An IVR system is often referred to as a digital receptionist. An IVR plays a pre-recorded message to the caller that asks them to press various buttons on their telephone depending on which department or person they would like to speak with. The IVR system will then route the call accordingly. Check this URL https://wiki.vitalpbx.org/documentation/vitalpbx-manual/pbx/incoming-calls/ivr/