Activation Server doesn't respond

This topic has 18 replies, 4 voices, and was last updated 1 year, 6 months ago by Jose Miguel Rivera.

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- October 16, 2018 at 6:36 pm
- Quote
DannyLarsen
Participant

I have a new server, when I try to respond to the activation popup I get the following error on an existing account

“Something went wrong there isn’t a response from the Activation server”

Can you help

Thanks

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Viewing 15 replies - 1 through 15 (of 18 total)

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- October 16, 2018 at 9:53 pm
- Quote
Jose Miguel Rivera
Keymaster

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Sorry, we were migrating some services. The problem is already fixed up.

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- October 16, 2018 at 10:09 pm
- Quote
DannyLarsen
Participant

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Thank you

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- January 17, 2019 at 7:27 am
- Quote
Griev0us
Participant

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Similar problem. How to fix?

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- January 17, 2019 at 2:08 pm
- Quote
Jose Miguel Rivera
Keymaster

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I just tested and is working fine, are you trying to activate a Sonata software or any other add-on?

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- January 18, 2019 at 11:29 am
- Quote
Griev0us
Participant

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I wanted to try a VitalPBX

I select the menu item check for updates. Fill out the registration form. I click the registration button. The site thinks for a long time, then it gives an error that the activation server is not responding.

Probably the server is blocked in Russia. Can I set up a proxy somewhere to get around the problem?

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- January 18, 2019 at 2:24 pm
- Quote
Jose Miguel Rivera
Keymaster

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Does your serve have access to internet?

We have not blocked nothing in Russia, actually, we have many installations in Russia,I recommend you to check your network policy and if your server have access to internet.

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- January 21, 2019 at 11:05 am
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Griev0us
Participant

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The ip address where the vitalpbx.org website is located is in the registry of prohibited on the territory of the Russian Federation

https://blocklist.rkn.gov.ru/

I have an extension in my browser to bypass locks. So I can read the forum and download ISO. But the installed server accesses the activation server directly and the Internet provider blocks the connection.

You can find a proxy outside of Russia, but how to register it in the server settings?

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- January 21, 2019 at 11:39 am
- Quote
Griev0us
Participant

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I added two lines to /etc/sysconfig/httpd

http_proxy="http://proxy:8080/"

https_proxy="http://proxy:8080/"

And the activation was successful!

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- January 21, 2019 at 2:04 pm
- Quote
Jose Miguel Rivera
Keymaster

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Thanks for share!

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- June 21, 2019 at 9:01 pm
- Quote
rtmarcellana
Participant

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Sir we cant still activate to your activation center, the error message is something is wrong there isnt response to activation server. Please help.

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- June 21, 2019 at 10:26 pm
- Quote
Jose Miguel Rivera
Keymaster

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Does your server has access to the internet?

may you ping the following domain: licensing.vitalpbx.com

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- June 24, 2019 at 6:00 pm
- Quote
rtmarcellana
Participant

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Yes Sir I can url including vitalpbx.org not to mention the open dns such as 8.8.8.8, 4.2.2.2 and 208.67.222.222. But for some reason it give me the error of activation server does not response.

Please help.

Thanks in advance.

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- June 24, 2019 at 6:28 pm
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Jose Miguel Rivera
Keymaster

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What version of VitalPBX are you using?

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- June 24, 2019 at 6:33 pm
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rtmarcellana
Participant

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Yes sir i can ping licensing.vitalpbx.com.

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- June 24, 2019 at 6:35 pm
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rtmarcellana
Participant

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VitalPBX 2.3.4-1 version Sir.

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