Add CID Prefix

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    • January 6, 2020 at 3:26 pm
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    PitzKey
    Participant
    US

    Hi everyone,

    Is there a way how I can add a CID prefix somewhere during the call flow?

    I have an IVR with 3 options: Customer Service, Sales & Accounting. I want all 3 options to go to the same extension, (no Queue or Hunt Group, extension direct) how can I add a prefix “Sales” etc when the caller makes a selection?

    I am aware of the CID Modifier section, but apparently you can only tie it to an inbound route, I don’t see how you can create an object with a destination that allows you to tie a CID Modifier.

    Any help appreciated.

    Thanks 

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  • Replies
    • January 6, 2020 at 3:34 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    By now there’s nothing out of the box on VitalPBX, however, you may use the custom context add-on for adding prefixes before sending the call to any of your destinations.

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    • January 6, 2020 at 3:36 pm
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    PitzKey
    Participant
    US

    Thanks for the quick reply.

    I guess I’ll do that for now. Is that already on the radar? if not, may I please ask you to add it?

    Thanks tons

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    • January 7, 2020 at 10:00 pm
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    mo10
    Participant

    For sure this is a really needed feature since this exactly why many use IVRs.

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    • January 7, 2020 at 10:01 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Sure,

    We will have it in mind.

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    • January 7, 2020 at 10:03 pm
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    mo10
    Participant

    Thank!
    For now, what would be the solution with Custom Context?

    Thank you!

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    • January 8, 2020 at 10:10 pm
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    PitzKey
    Participant
    US

    Assuming something like:

    [your-stuff]
    exten => s,1,Noop(Adding CID Prefix)
    exten => s,n,Set(CALLERID(name)=Support: ${CALLERID(name)})
    exten => s,n,Goto(your,destination,s,1)

     

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Viewing 6 replies - 1 through 6 (of 6 total)

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