After upgrading to 2.3.0-3, MOH custom file does not play only default asterisk file.

› VitalPBX Community Support › General Discussion › After upgrading to 2.3.0-3, MOH custom file does not play only default asterisk file.

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    • March 25, 2019 at 3:32 am
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    mmcs
    Participant

    Here is the sequence of call events

    1. IVR Main – custom Welcome file plays fine

    2. IVR Option -Cusotm file to tell caller to pres 0  works fine

    3. -rings upto 4 times before goes to park correctly

    4. When in park – BLF lights up correctly but No custom on hold message plays. Just the default elevator music kicks in.

    This worked fine before the upgrade. 

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Viewing 13 replies - 1 through 13 (of 13 total)
  • Replies
    • March 25, 2019 at 3:33 am
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    mmcs
    Participant

    dial Profile

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    • March 25, 2019 at 3:34 am
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    mmcs
    Participant

    Music On Hold Default

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    • March 25, 2019 at 3:34 am
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    mmcs
    Participant

    Park Default

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    • March 25, 2019 at 3:47 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    I tried by myself but is working fine. May you share a call log, just to analyze it?

    When occur the parking event? when the customer press 0?

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    • March 25, 2019 at 4:00 pm
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    mmcs
    Participant

    Thank you for reply if you tell me how to to create a call log.  I will give it to along with anything you may need. System works fine this is the last thing. 

    Also is the donate button working now? 

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    • March 25, 2019 at 4:36 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Is just to copy the call log generated for the Asterisk CLI.

    1.  Go to Linux console
    2. Go to Asterisk CLI: asterisk -rvvvvvvv
    3. Make the call, and copy all the text lines generated in the asterisk CLI

    We are still checking the donation button, we will let you know when the button works.

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    • March 25, 2019 at 6:47 pm
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    mmcs
    Participant

    CLI Debug

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    • March 25, 2019 at 7:01 pm
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    mmcs
    Participant

    This is the music file i pulled from

    /var/lib/ombutel/static/a6317a8f3ac6e5d1/moh/3

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    • March 25, 2019 at 7:24 pm
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    mmcs
    Participant

    Parking event occurs after 4 rings which occurs when caller presses 0

    press 0 —>  rings-upto 4 rings —-> Park-MOH starts

     

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    • March 26, 2019 at 5:11 am
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    mmcs
    Participant

    I was checking some settings and discovered that The Music On Hold Field was se tot default in the Trunk Settings., I changed it to my Custom Class and it seemed to have solved the problem. Thanks for your help and guidance mrivera. 

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    • March 26, 2019 at 5:18 am
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    mmcs
    Participant

    Sorry, I was wrong same issue.

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    • March 27, 2019 at 9:21 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    We just released a new update of VitalPBX, please update and let me know if that fixes your issues.

    To see more info about this version, please visit the following link: https://vitalpbx.org/en/vitalpbx-2-3-1/

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    • March 28, 2019 at 3:24 am
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    mmcs
    Participant

    Just to confirm the latest update seemed to fix the issue. Thanks

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