Agents Logged In and Free but Not Getting a Call

VitalPBX Community Support Reporting an Issue Agents Logged In and Free but Not Getting a Call

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    sbandb
    Participant
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    We are having an issue where agents are using the WebRTC Vitxi softphone to take calls.  Many times, they are free and waiting for a call, and even though there are callers waiting in the queue (as per the switchboard), the agents are not getting the calls.  There is no wrap up timer set.  If they log out and close the software and then resign in and log back into the queue, they will get the next call.  The agents are set to Round Robin.

    Has anyone else experienced an issue like this?

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  • Replies
    PitzKey
    Participant
    US
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    When the callers are waiting, what do you see when running

    asterisk -x "queue show <Qnum>"

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