We are having an issue where agents are using the WebRTC Vitxi softphone to take calls. Many times, they are free and waiting for a call, and even though there are callers waiting in the queue (as per the switchboard), the agents are not getting the calls. There is no wrap up timer set. If they log out and close the software and then resign in and log back into the queue, they will get the next call. The agents are set to Round Robin.