BLF Extension Monitor

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    • June 13, 2019 at 7:13 pm
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    Antonio
    Participant

    Is there a way to use BLF as a monitor to check if the extension is busy or not ? I have a grandstream with programmable keys, and I want to configure one of them to monitor if a extension is busy or not. I tried to found the config in the manual, and also in the forum, without success.

     

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    • June 13, 2019 at 7:48 pm
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    Rodrigo Cuadra
    Keymaster
    NI

    In the manual Page 211

    Use just the extension as hint (BLF)

    Also in the page 212 there is a example with Grandstream phone

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    • June 14, 2019 at 5:08 pm
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    Antonio
    Participant

    Hi Rodrigo, 

    Thank you for your answer. I’ve already tried the options described in the manual, but without sucess. Isn´t very clear with option of hint I need use to monitor a extension. I tried boss/secretary and also personal assistant, and none of them was worked. My sip phone is a Grandstream, and I’m using an extension from a Tenant. Is it possible to have some limitation considering to be a tenant extension ?

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    • June 14, 2019 at 5:18 pm
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    Rodrigo Cuadra
    Keymaster
    NI

    Yes, you need to add the Tenant ID at the beginning of the extension to as shown below.

    T2_8255, 

    T2 is the Tenant 2

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    • June 14, 2019 at 5:37 pm
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    Antonio
    Participant

    Hi,

    Sorry for misunderstanding your previous answer about to use only the extension number. I tried now, including the Tenant ID,  but also isn´t working. The status of extension in the Grandstream programmable key isn´t being changed when the extensions are being used. Is there any config to do in the extension, or in the system, in the GUI ?

     

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    • June 14, 2019 at 6:05 pm
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    Rodrigo Cuadra
    Keymaster
    NI

    Please send me screenshot of Grandstream phone

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    • June 14, 2019 at 6:08 pm
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    Antonio
    Participant
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    • June 18, 2019 at 6:11 pm
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    Antonio
    Participant

    It worked now. 

    I updated the firmware of Grandstream, and, in the BLF config, I not used the T10, only the extension number. 

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    • June 21, 2019 at 6:03 pm
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    Jose Miguel Rivera
    Keymaster
    NI
    Posted by: Antonio

    It worked now. 

    I updated the firmware of Grandstream, and, in the BLF config, I not used the T10, only the extension number. 

    Yes, you don’t need to use the tenant prefix for BLF

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