› VitalPBX Community Support › General Discussion › Call Center Queue
- This topic has 12 replies, 2 voices, and was last updated 1 year, 8 months ago by
Zia UrRehman.
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- May 23, 2019 at 12:57 pm
Dear Community .
Actually i have one issue in VitalPBX queue. When multiple call reach to Queue at same time so Just one call hit queue agent and the remaining call still in queue even there free agents. I check all Strategy option but no luck.
I am using VitalPBX 2.3.3-1
Following is Queue config:
[Q199]
strategy=rrmemory
musicclass=ringback
autofill=no
maxlen=0
periodic-announce=/var/lib/ombutel/static/8c6785d40f7e83ba/recordings/c81e728d9d4c2f636f067f89cc14862c
wrapuptime=0
announce-frequency=0
min-announce-frequency=0
periodic-announce-frequency=3600
announce-round-seconds=0
announce-to-first-user=no
announce-position=no
relative-periodic-announce=no
announce-holdtime=no
autopause=no
ringinuse=no
timeoutrestart=no
joinempty=yes
timeoutpriority=app
timeout=30
leavewhenempty=no
retry=5
member=>Local/121@queue-call-to-agents,0,121,hint:121@extension-hints,no
member=>Local/122@queue-call-to-agents,0,122,hint:122@extension-hints,no
member=>Local/123@queue-call-to-agents,0,123,hint:123@extension-hints,no
member=>Local/124@queue-call-to-agents,0,124,hint:124@extension-hints,no
member=>Local/125@queue-call-to-agents,0,125,hint:125@extension-hints,no
member=>Local/126@queue-call-to-agents,0,126,hint:126@extension-hints,no
member=>Local/127@queue-call-to-agents,0,127,hint:127@extension-hints,no
member=>Local/128@queue-call-to-agents,0,128,hint:128@extension-hints,no
member=>Local/129@queue-call-to-agents,0,129,hint:129@extension-hints,no
member=>Local/130@queue-call-to-agents,0,130,hint:130@extension-hints,no0
- Replies
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- May 23, 2019 at 1:10 pm
- May 23, 2019 at 1:13 pm
vitalpbx*CLI> queue show Q199
Q199 has 0 calls (max unlimited) in ‘random’ strategy (19s holdtime, 50s talktime), W:0, C:7, A:3, SL:0.0%, SL2:0.0% within 0s
Members:
130 (Local/130@queue-call-to-agents from hint:130@extension-hints) (ringinuse disabled) (Busy) has taken no calls yet
129 (Local/129@queue-call-to-agents from hint:129@extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet
128 (Local/128@queue-call-to-agents from hint:128@extension-hints) (ringinuse disabled) (Busy) has taken no calls yet
127 (Local/127@queue-call-to-agents from hint:127@extension-hints) (ringinuse disabled) (Busy) has taken no calls yet
126 (Local/126@queue-call-to-agents from hint:126@extension-hints) (ringinuse disabled) (Busy) has taken no calls yet
125 (Local/125@queue-call-to-agents from hint:125@extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet
124 (Local/124@queue-call-to-agents from hint:124@extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet
123 (Local/123@queue-call-to-agents from hint:123@extension-hints) (ringinuse disabled) (in call) (In use) has taken no calls yet
122 (Local/122@queue-call-to-agents from hint:122@extension-hints) (ringinuse disabled) (Busy) has taken no calls yet
121 (Local/121@queue-call-to-agents from hint:121@extension-hints) (ringinuse disabled) (Busy) has taken no calls yet
No Callers0- May 23, 2019 at 1:16 pm
- May 23, 2019 at 1:18 pm
Dear Sir .
please check the snapshot.1st call is hit agent while remaining call still in queue even there are free agents
0- May 23, 2019 at 1:21 pm
- May 23, 2019 at 1:26 pm
- May 23, 2019 at 1:29 pm
- May 23, 2019 at 1:30 pm
- May 23, 2019 at 1:33 pm
AutoFill Behavior
The old behavior of the queue (autofill=no) is to have a serial type behavior in that the queue will make all waiting callers wait in the queue even if there is more than one available member ready to take calls until the head caller is connected with the member they were trying to get to. The next waiting caller in line then becomes the head caller, and they are then connected with the next available member and all available members and waiting for callers waits while this happens.The new behavior, enabled by setting autofill=yes makes sure that when the waiting callers are connecting with available members in a parallel fashion until there are no more available members or no more waiting callers. This is probably more along the lines of how a queue should work and in most cases, you will want to enable this behavior.
0- May 23, 2019 at 1:41 pm
- May 23, 2019 at 1:48 pm
- May 23, 2019 at 1:50 pm
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