Call Queues routed to extensions help

VitalPBX Community Support General Discussion Call Queues routed to extensions help

  • Post
    Afuerst
    Participant
    US
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    Hello,

     

    I’ve set up a simple call queue in the ‘Call Centers’ > ‘Queues’ portion of vitalPBX admin panel and have users’ extensions in the members portion, but when I try to dial the ‘code’ that is listed for the queue I get an error message saying “No route exists to the dialed destination”

    I know it’s probably a simple fix as I am getting used to how call queues function, but I was wondering if someone could point me in the right direction on this topic and possibly show me some relevant documentation? I’ve tried to troubleshoot with Asterisk trace and looking at log files but haven’t had much luck.

    Thanks for the help in advance, it’s much appreciated. If I need to post any info feel free to let me know.

     

    -Andrew

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Viewing 5 replies - 1 through 5 (of 5 total)
  • Replies
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    Make sure your phone is really connected to that PBX, in case you are using Multi-tenant, make sure the phone is connected to the right tenant.
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    Rodrigo Cuadra
    Keymaster
    US
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    Just in case. Apply the changes?
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    Afuerst
    Participant
    US
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    Thanks for the responses. It does seem like the phone is connected to the PBX and the changes are applied.

    I’m going to do some more troubleshooting and post here with more info soon. Seems to be a routing issue. We are having different results when the main phone number is dialed vs an internal member is calling using an extension.

    Thanks again,

    Andrew

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    Afuerst
    Participant
    US
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    So as I imagined, my lack of call queue knowledge was ultimately the reason for my problems. Calls are being routed correctly, I was confused on the ‘Code’ associated with the queue, and was entering it in at the wrong time in the process.
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    Thanks for the clarification, I will close the thread.
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Viewing 5 replies - 1 through 5 (of 5 total)

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