call recording not wiorking

VitalPBX Community Support General Discussion call recording not wiorking

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    gerrykernan
    Participant

    hi

     

    ive recently upgraded a box from ombutel to vitalpbx , but now call recording is not working .

    noted this messge , do i need to update the tenant id or name?

     

    Executing [s@sub-call-recording:16] NoOp(“SIP/The_Mall-24789”, “Recordins are not available for tenant ombutel”) in new stack

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    gerrykernan
    Participant

    hi

     

    got this sorted .

    use the resolution recommded in this post

    [Solved] CDR / Call recordings not Working since Update to 2.3.1-2

     

    The steps to fix this issue were:

    vitalpbx –build-db (I ran this command to check if the database was fully populated)
    vitalpbx –dump-conf (I ran this command to delete all the configurations and re-build again)

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    Excellent

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