Call still in queue after hang-up

Posted by: mrivera

are you using dahdi trunks?

Yes, all seems work fine except that the hangup is not detected in the right way, when I receive a phone call it’s routed to queue 700, three SIP extensios rings at same time but if I hangup the queue is still ringing until it reaches 30 seconds from the begining (the time I have for that queue). If I do asterisk -rvvvvvv I can see that the hangup is not detected:

  == Spawn extension (cos-all, 517, 1) exited non-zero on 'SIP/517-00000008'

    -- SIP/517-00000008 Internal Gosub(sub-local-dialing,set_dial,1) complete GOSUB_RETVAL=

    -- Called SIP/517

    -- Local/517@queue-call-to-agents-00000006;1 is ringing

    -- Local/517@queue-call-to-agents-00000006;1 connected line has changed. Saving it until answer for DAHDI/i1/XXXXXXXXX-2

    -- SIP/517-00000008 is ringing

    -- Local/517@queue-call-to-agents-00000006;1 is ringing

    -- SIP/527-00000007 is ringing

    -- Local/527@queue-call-to-agents-00000007;1 is ringing

    -- SIP/501-00000006 is ringing

    -- Local/501@queue-call-to-agents-00000008;1 is ringing

    -- Nobody picked up in 30000 ms

    -- Nobody picked up in 30000 ms

    -- Nobody picked up in 30000 ms

as you can see it was running for 30000 ms but the phone call was ended in the first 5000 ms. When Aterisk try to requeue the call seems that the hangup is detected in that moment:

Span 1: Channel 0/1 got hangup, cause 102

    -- Stopped music on hold on DAHDI/i1/XXXXXXXXX-2

Also I have Switchboard and if I use the Queue Waintg Calls Widget all the phone calls remains there forever.

This is my hardware:

pci:0000:05:00.0     wcb4xxp+     1397:08b4 OpenVox B400P

pci:0000:07:00.0     wctdm+       e159:0001 Wildcard TDM400P REV E/F

This is my Dahdi-profiles:

;Default BRI TE Profile - Default BRI TE Profile

[p5](!)

context = dahdi-incoming

signalling = bri_cpe

rxgain = 0.000

txgain = 0.000

usecallerid = yes

hidecallerid = no

relaxdtmf = no

faxdetect = no

echocancel = 128

echocancelwhenbridged = yes

switchtype = euroisdn

inbanddisconnect = yes

facilityenable = disabled

overlapdial = no

resetinterval = never

pridialplan = unknown

prilocaldialplan = national

usecallingpres = yes

Posted by: mrivera

Try to set the following configurations in the advanced tab of your DAHDI Profile:

• hanguponpolarityswitch=yes
• callprogress=yes

Also you may check if you already configured the right DAHDI tonezone .

Screenshot_63.png

My Timezone is right “(es) Spain” and I’ve added that params but still the same behaviour:

[p5](!)

context = dahdi-incoming

signalling = bri_cpe

rxgain = 0.000

txgain = 0.000

usecallerid = yes

hidecallerid = no

relaxdtmf = no

faxdetect = no

echocancel = 128

echocancelwhenbridged = yes

switchtype = euroisdn

inbanddisconnect = yes

facilityenable = disabled

overlapdial = no

resetinterval = never

pridialplan = unknown

prilocaldialplan = national

usecallingpres = yes

hanguponpolarityswitch = yes

callprogress = yes

This is my old dahdi-channels.conf (just one channel, all have the same params):

; Span 2: B4/0/1 "B4XXP (PCI) Card 0 Span 1"
group=0,12
context=from-pstn
switchtype = euroisdn
signalling = bri_cpe
channel => 5-6
context = default
group = 63

chan_dahdi.conf:


	[trunkgroups]
[channels]
context=from-pstn
signalling=fxs_ks
rxwink=300              ; Atlas seems to use long (250ms) winks
usecallerid=yes
hidecallerid=no
callwaiting=yes
usecallingpres=yes
callwaitingcallerid=yes
threewaycalling=yes
transfer=yes
canpark=yes
cancallforward=yes
callreturn=yes
echocancel=yes
echocancelwhenbridged=no
faxdetect=incoming
echotraining=800
rxgain=0.0
txgain=0.0
callgroup=1
pickupgroup=1
;Uncomment these lines if you have problems with the disconection of your analog lines
busydetect=yes
busycount=8
immediate=no
language=es
#include dahdi-channels.conf

Seems the same configuration posted above in VitalPBX.

Posted by: mrivera

Did you already try to add this parameters in the advanced tab of the Dahdi profile:

busydetect=yes
busycount=8
immediate=no

Yes, but nothing changes, probably I’m missing something but I’m getting crazy with this 🙁

;Default BRI TE Profile - Default BRI TE Profile

[p5](!)
context = dahdi-incoming
signalling = bri_cpe
rxgain = 0.000
txgain = 0.000
usecallerid = yes
hidecallerid = no
relaxdtmf = no
faxdetect = no
echocancel = 128
echocancelwhenbridged = yes
switchtype = euroisdn
inbanddisconnect = yes
facilityenable = disabled
overlapdial = no
resetinterval = never
pridialplan = unknown
prilocaldialplan = national
usecallingpres = yes
busydetect=yes
busycount=8
immediate=no

Posted by: mrivera

Are you sure that you assigned that profile to your E1?

Yes, take a look to the attachment (same in other channels)