› VitalPBX Community Support › General Discussion › Call to extension directly without IVR
I want to call Vital extension directly without IVR.
Eg : I call from Vital extension 300 to Cisco call manager extension 400 with prefix 66 (66 400).It is OK.
But when I call from Cisco extension 400 to Vital extension 300 with prefix 67 (67 300). It is not OK. I hear voice message “there is no route to this extension”.
Anyone can help me???
On the trunk you have created on VitalPBX poting to the Cisco call manager, change the field class of service to “All Permissions” or any other class of service you’ve created.
Whit this option you are telling the system to don’t use the inbound routes for routing calls, so, instead, the calls will be sent to that class of service.
I got it. Thanks a lot.