call transfer ,

› VitalPBX Community Support › General Discussion › call transfer ,

  • Post
    • July 22, 2020 at 4:06 pm
    gerrykernan
    Participant
    hi

    looking to use asterisks transfer features via feature code . but when i input codes during a call nothing happens. do i need to enable it somewhere add transfer to dial string .

    versions

    VitalPBX 2.4.2-4
    Asterisk 16.11.1-1

     

     

    Builtin Feature Default Current
    ————— ——- ——-
    Pickup *8 *08
    Blind Transfer # #1
    Attended Transfer *2
    One Touch Monitor
    Disconnect Call * *0
    Park Call *4
    One Touch MixMonitor

    Dynamic Feature Default Current
    ————— ——- ——-
    one_touch_rec no def *3

    Feature Groups:
    —————
    ===> Group: custom-features
    ===> –> one_touch_rec (*3)

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Viewing 5 replies - 1 through 5 (of 5 total)
  • Replies
    • July 23, 2020 at 3:29 pm
    hlev
    Participant
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    Check the dial profile, you control the possibility of using DTMF codes on the calls there. Though as the warning sign there mentions, be very careful if you are allowing transferring via DTMF for the callers without a proper Class of service.
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    • July 24, 2020 at 1:57 am
    Callahan M
    Participant
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    What do you mean by call transfer? Do you mean call forwarding or divert? I would like to know more about this call transfer. Thank you!
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    • July 26, 2020 at 2:41 am
    Callahan M
    Participant
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    Callahan M wrote:
    What do you mean by call transfer? Do you mean call forwarding or divert? I would like to know more about this call transfer. Thank you!

    May be the OP is asking for call driver or forwarding. But this issue will be solved when he will give us some more details.

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    • August 20, 2020 at 11:14 am
    gerrykernan
    Participant
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    sorted , we use queuemetrics for call centre agents and context was set correctly in QM config for agent logging in via AMI

     

    gerry

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    • August 25, 2020 at 4:08 am
    Jose Miguel Rivera
    Keymaster
    NI
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    To use QMetrics with VitalPBX, and doesn’t lose any functionalities, make sure to define on QMetrices the following parameter:

    platform.directami.extension=Local/${num}@queue-call-to-agents

    The parameter above defines how the agents will be added and dialed on Queues, without this, the calls will be not recorded or transferred.

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