Can not clearing Call Forwarding

› VitalPBX Community Support › General Discussion › Can not clearing Call Forwarding

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    • August 8, 2019 at 8:24 am
    ICTALL
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    I activated *58 on an extension and it asked me to enter to extension to forward to followed by the # key. This forwarding worked! 

    Whenever I dial *58 now, the forwarding to the extension is toggled on/off.
    With *59 I can set another “forwarding number”, but I can not clear call forwarding.

    For now, I deleted the extension and recreated it!

    So, is there an easy  way do clear the call forwarding, as if it has never been enable on an extension?

     

     

     

     

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  • Replies
    • August 11, 2019 at 3:14 am
    Jose Miguel Rivera
    Keymaster
    NI
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    You can configure any diversion from the Extensions Status module

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    • August 14, 2019 at 1:02 pm
    ICTALL
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    Yes, I can configure any other diversion, but that won’t clear, just changed.
    So you never can go back to the “virgin” situation.
    I was testing this “forwarding thing” and trying to write a small manual for my users.

    It’s smart to ask the user for the forwardinig number the first time he uses *58.
    But easy use I decided to let the user use *59 first to activate the forwarding number and *58 to toggle the forwarding on/off.

    This way it’s consistent to the user.
    Thanks for your answer.

     

     

     

     

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    • August 14, 2019 at 2:39 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Well, you may clear the assigned number if you click on the edit button on the extension’s status. check the attached picture

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