Cannot connect, network connection

VitalPBX Community Support Sonata Stats Cannot connect, network connection

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    Joseph Giragoss
    Participant
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    Hello,

    I used to connect to Sonata status when using the free license.  After I upgraded to Carrier license today I get the following error:

    “Error: Cannot connect please check your settings and network connection”

    I opened ports 3000,3001,3005, and 3008 but no luck. I have only 2 tenants with extension and queue agents but no extensions or queues on the main PBX. I’m running version 3.0.6-2.

    Could anyone please advise? Thank you!

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  • Replies
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    Do you mean Sonata Stats?
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    Joseph Giragoss
    Participant
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    Yes, sorry. I meant Sonata Stats.
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    Remember to synchronize agents before starting to generate reports. When you enable the license you need to do the agents synchronization.
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    Joseph Giragoss
    Participant
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    I went to settings; Agent Synchronization and although I have no agents I tried to synchronized but there are no agents. I have active queue agents in one of the tenants. Not sure how to proceed.
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    Remember to create an user for your tenant, and then access with that user, and you will be able to see the agents of that tenant.
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    Joseph Giragoss
    Participant
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    With Sonata Switchboard I could login as the main admin and created users. Then logged in with those users’ credentials.

     

    With Sonata Stats, the soonest I log in as the main admin I get that network error. When I try to log in as a Tenant user it fives me “wrong username and password” error.

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    Roger Gaitan
    Keymaster
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    About the network connection error on the pbx settings section please verify you have the right settings.
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Viewing 7 replies - 1 through 7 (of 7 total)

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