Can’t send Vitxi WebRTC password reset email. Think SSL may be the cause?

VitalPBX Community Support VitXi WebRTC Can’t send Vitxi WebRTC password reset email. Think SSL may be the cause?

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    Afuerst
    Participant
    US
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    Hello,

     

    I have a valid SSL cert (Let’s Encrypt) on my PBX system, but get this error when I try to send a reset password email in Vitxi WebRTC:

    “The link to reset your password could not be sent, please contact the administrator.”

    I noticed the ‘full’ log had this…

    “[2021-05-28 12:01:00] ERROR[1755] iostream.c: SSL_shutdown() failed: error:00000005:lib(0):func(0):DH lib, Underlying BIO error: Bad file descriptor”

     

    I have also noticed that the cert(sslv3) is not the exact type as what is listed(tlsv1) in [Settings -> Technology Settings -> PJSIP settings] and was thinking this was the reason the reset password email was failing.

    I was wondering if someone could point me in the right direction please? I feel like I’m on the right track, just afraid of adverse effects since I’m unfamiliar with what may happen as a result.

     

    Thanks so much!

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Replies
    Maynor Peralta
    Keymaster
    US
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    Hello Sir,

    In VitXi, there is a module called “Mail Settings”, in this module you can set the necessary settings for the sending of email to work correctly. Set the settings and send the test mail.

    I attach a screenshot where you can find the module.

    Best regards!

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    1
    Afuerst
    Participant
    US
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    Thanks so much for this. I got the email reset working thanks to your help. Much appreciated!!!
    1
    Maynor Peralta
    Keymaster
    US
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    You’re welcome! We are glad that it is working well,

    Best Regards!

    1
    jo-cpa
    Participant
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    Hi @maynor

    Where can we change the template for the VitXi password reset email?  I’m not sure where to find it in the code.  Assuming there is no GUI to change.

    1
    Maynor Peralta
    Keymaster
    US
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    Hi Sir!

    Currently, it cannot be modified. In a future update, we will add a module to modify the content of the email.

     

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    jo-cpa
    Participant
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    Is there anyway that your core code could at least write “VitalPBX or VitXi  – Phone password reset” or something like that on it?  Is actually looks like a phishing email with how vague the email is?

    You’d always hope that the use would realize it is the email they requested, but it doesn’t have much information to verify.

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Viewing 6 replies - 1 through 6 (of 6 total)
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