Conference doesn't work as expected

› VitalPBX Community Support › General Discussion › Conference doesn't work as expected

  • Post
    • April 22, 2020 at 5:33 am
    Ofloo
    Participant

    Version: VitalPBX Community Plus 2.4.1-3

    Whenever I call a conference from a cell phone I enter the pin press # and I join the conference. But when I call the conference from an internal device which isn’t forwarded through inbound. It keeps telling me that the pin I provide is invalid.

    An other thing I’ve noticed is. That the PIN in the conference show a red line below it. Is that supposed to be there? See attachment.

     

     

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    • April 22, 2020 at 1:55 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Answering your questions:

    call the conference from an internal device which isn’t forwarded through inbound. It keeps telling me that the pin I provide is invalid.

    Most probably you are using a softphone for internal calls, this looks like a DTMF configuration issue. I need to know what kind of devices or softphone are you using.

    An other thing I’ve noticed is. That the PIN in the conference show a red line below it. Is that supposed to be there? See attachment.

    Yes, it supposed to be there, ’cause it represents the password/PIN strength.

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    • April 22, 2020 at 5:25 pm
    Ofloo
    Participant
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    @ing-joserivera26

    euhm it’s not a soft phone it’s a yealink t41p

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    • April 22, 2020 at 5:27 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Check the DTMF options in the devices itself, and also, check the DTMF options on the extensions module.

    It would be awesome if you share a call log from Asterisk CLI for analyzing it. 

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    • April 22, 2020 at 6:56 pm
    Ofloo
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    Indeed dtmf mode was wrong on the phone it was rfc2833 + sip info and on the server it was rfc2833, changing them to match each made it work.

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