- June 11, 2019 at 7:07 pm
I am using VitalPBX 2.3.3-1 with Google Cloud.
I have 2 DID phonenumers and a setup of 4 trunks.
2 trunks I use for incoming calls (1 for each number).
The other 2 I use for outgoing calls (also 1 for each number)
I use “Class of Service” and “Route Selection” to select the right outbound trunk.
Each number or DID goes to a different extension.
When I call a DID-numbers the right extension will ring.
Outbound calls will show phonenumber linked to the extension when I make a call.
So basically everything is working as I want. NOT!!! ?
Here is the thing. When doing an outbound call, sometimes I hear the outbound ringing several times (1,2 3 or even 6 or 7) before the called phone actually starts ringing.
If I hangup, and redial or even wait e.g. 30 seconds before redial, the called phone will ring IMMIDIATELY!
If I wait for several minutes, I will hear the ring tone several time on the telephone receiver before the called phone starts ringing.
It seems like the outgoing trunks has some sort of a stand bye mode, which kick in after some minutes. ?
Could any one explain to me, why this is happening?0
- June 11, 2019 at 9:57 pm
- June 13, 2019 at 1:03 pm
Called from extension 1401 to mobile number “064095XXXX”
The mobile phone started ringing about 8 seconds after placing the call.
During those 8 seconds, we could hear the ringtone 4/5 times on the handset of pbx phone extension (1401).
We answered the call and did a hang up within seconds.
I have attached the log of the call.0
- June 13, 2019 at 1:12 pm
- June 13, 2019 at 2:26 pm
I’m not an expert but it looks like something wrong with trunk configuration or on yours or operator side. From your story looks like outbound trunk is not registered and after first call next time trunk is registered and calling. But I think guys from vital are more familiar with that 🙂0
- June 13, 2019 at 3:45 pm
- June 13, 2019 at 9:19 pm
- June 13, 2019 at 11:47 pm
Check the following link: https://support.simwood.com/hc/en-us/articles/223811708-Packet-Capturing-sngrep0
- June 13, 2019 at 11:50 pm
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