- July 18, 2019 at 12:46 pm
- July 18, 2019 at 1:39 pm
- July 18, 2019 at 2:23 pm
Internal extensions can dial 411, but what about external parties? Currently on my client’s Kerio Operator system the caller hears “If you know your party’s 4-digit extensions you can dial it at any time; for a dial by name directory, press 8”.
I am moving this client from Kerio Operator; in that IVR, the dial by name directory was a service extension that I could type into the destination field. In VitalPBX, I can’t manually type 411 for the entry “8”.0
Posted by: @kbohannon
- July 18, 2019 at 2:45 pm
VitalPBX, I can’t manually type 411 for the entry “8”.
Like i wrote above: Menu “Custom Destinations”
You can add 411 there and choose it for key 8 inside IVR.
If a caller does not have the “rights” you can do that with a news class of service and only the needed features.0
- July 18, 2019 at 2:48 pm
- July 18, 2019 at 2:57 pm
- December 10, 2019 at 12:01 am
- December 10, 2019 at 1:09 am
I see how it works now. You must first go to PBX -> Applications -> Custom Destinations. Then, create a destination for the Directory.
Description: Dial By Name Directory
Number to Dial: 411
Class of Service: All Permissions (or applicable)
Then, from the IVR entries tab you’ll now have an option for “Custom Destinations” in the dropdown, from where you’ll be able to select the above “Dial By Name Directory” option.0
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