How do I give a callers an option in an IVR to dial by name? I’ve created aliases for each extension, and the Phonebook is enabled in Features, but it is not an available option in the pull-down in my IVR.
Internal extensions can dial 411, but what about external parties? Currently on my client’s Kerio Operator system the caller hears “If you know your party’s 4-digit extensions you can dial it at any time; for a dial by name directory, press 8”.
I am moving this client from Kerio Operator; in that IVR, the dial by name directory was a service extension that I could type into the destination field. In VitalPBX, I can’t manually type 411 for the entry “8”.
VitalPBX, I can’t manually type 411 for the entry “8”.
Like i wrote above: Menu “Custom Destinations” You can add 411 there and choose it for key 8 inside IVR. If a caller does not have the “rights” you can do that with a news class of service and only the needed features.