Different MoH in outgoing or incoming call

› VitalPBX Community Support › General Discussion › Different MoH in outgoing or incoming call

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    • September 13, 2019 at 3:44 pm
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    egminv
    Participant

    Good afternoon,

    I’d like to know if there is a way to have different MoH while making outgoing call.

    I mean, when i receive a call there is a custom MoH and is fine, but when i make a call i’d like to hear the classic ringtone and not the MoH.

    I set the custom MoH in the “Dial profiles” setting.

    Thanks in advance

    Giacomo

     

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    • September 13, 2019 at 4:31 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    The MoH Class field on the dial profiles is really the ring back tone

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    • September 14, 2019 at 8:35 am
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    egminv
    Participant

    Thanks for your reply.

    I have set an IVR, after making the numerical selection (press 1 to talk with technical assistance, press 2 to talk with another section) i’d like that when customer are waiting for somebody that answer the call, they hear a MoH.

    I’d like to know where is the correct section to set it.

    Giacomo

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