End Point Manager failing

VitalPBX Community Support General Discussion End Point Manager failing

  • Post
    mau530
    Participant
    I am attempting to provision Polycom VVX 410 phones. The phones are running the latest version 5.9.6.2327 software. I have followed the guide to setup EPM and the settings appear to be configured correctly. When I view the logs in the phone it says the provisioning failed. I have tried both manually setting the provisioning server and Option 66. The phone log shows DNS lookup failed for 012000354360 and then says that provisioning failed.

    Is there a way to test with a browser if the provisioning address is actually working? I only have Polycom phones and can not test with another make of phone.

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