external phonebook with yealink does not work

VitalPBX Community Support Frequently Asked Questions external phonebook with yealink does not work

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    dsmagghe
    Participant

    I always get an error on the yealink when trying to access the external phonebook.

    attached a screenshot of how i’ve configured, both with https and using the correct hostname or without and using the ip address. to no avail.

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    hlev
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    We are experiencing the same issue, the Yealink phones cant seem to load the phonebook.

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    Gary
    Participant
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    It works for me, did you change the http port number on the pbx.

     

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    hlev
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    @gary

    No, change on the http port. 

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    Posted by: @hlev

    We are experiencing the same issue, the Yealink phones cant seem to load the phonebook.

    What Yealink phone model are u using?

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    hlev
    Participant
    dsmagghe
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    @hlev

    Any model t48 t46 or t42 same issue

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    I’ve tested on model T58 and is working fine.

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    hlev
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    @dsmagghe

    Only really tested on t42s’s and one t41

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    hlev
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    Still having the same issue, should the ip address be whitelisted in the firewall even when http and https is open to all?

    We get a loading, please wait and then errors out with Cannot download remote phonebook

     

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    Check the httpd log: 

    cat /var/log/httpd/access_log | grep Yealink

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    hlev
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    @ing-joserivera26

    Testing with the t41s which is what a coworker is using, I am seeing in the logs its getting a 301 response from the  server.

    [01/Nov/2019:15:42:58 -0500] "GET /phonebook.php?pb=cJinsNudN HTTP/1.1" 301 256 "-" "Yealink SIP-T41S 66.83.0.35
    	 
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    You may use postman for testing the Phonebook URL. I’ve tested on my side but I am unable to reproduce the issue.

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    hlev
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    @ing-joserivera26

    Would I need to use a specific header to get it to work in postman? Trying with a default get request and still not loading anything.

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    Check the picture attached

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    hlev
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    @ing-joserivera26

    Changing the user agent to anything with Yealink in it did load it in postman. Still not sure why the phone isn’t actually loading it then.

     

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