External Voicemail access

VitalPBX Community Support General Discussion External Voicemail access

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    CoryEakins
    Participant

    Is there a gui option I can set to allow remote voicemail access by pressing * during voicemail greeting play back?

    If not, is there away to override the default behavior to handle the special dial plan extension ‘a’ (* key)?

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    Why do you need that kind of behavior?

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    CoryEakins
    Participant
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    User on a phone away from the office, with no data access, needs to change voicemail message or check their voicemail messages.

    Since there is no data access, emailed file or user portal isn’t an option.

    Customers have had this functionality in the past either on different asterisk distributions or their legacy analog systems, and would like to have this on VitalPBX.

    I’m guessing this would be a modification to [sub-vm] in extensions__20-baseplan.conf or override it somehow

    something like 

    [sub-vm]
    exten => s,1,NoOp(Leave a Voicemail)
    same => n,Voicemail(${ARG1},${ARG2})
    same => n,Return()

    exten => a,1,NoOP(Leave a Voicemail)
    same => n,VoicemailMain(${ARG1})
    same => n,Return()

     

     

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    Your remote users can have a softphone connected to the PBX directly.

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    CoryEakins
    Participant
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    Cell phone with no data access.  Softphone is not an option.

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    How do they call to the PBX? how  do they get to its voicemail?

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    CoryEakins
    Participant
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    User calls into the system and is transferred to their extension (receptionist, no IVR), waits for voicemail greeting to start, then would press * to interrupt and system asks user for their password (this is how it works on an old freepbx box I have).

     

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    You may redirect the inbound calls of your customers to an speed dial who contains the remote voicemail feature number as destination

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    CoryEakins
    Participant
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    I’ll give that a try.

     

    Thanks

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