External Voicemail access

VitalPBX Community Support General Discussion External Voicemail access

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    CoryEakins
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    Is there a gui option I can set to allow remote voicemail access by pressing * during voicemail greeting play back?

    If not, is there away to override the default behavior to handle the special dial plan extension ‘a’ (* key)?

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    Why do you need that kind of behavior?

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    CoryEakins
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    User on a phone away from the office, with no data access, needs to change voicemail message or check their voicemail messages.

    Since there is no data access, emailed file or user portal isn’t an option.

    Customers have had this functionality in the past either on different asterisk distributions or their legacy analog systems, and would like to have this on VitalPBX.

    I’m guessing this would be a modification to [sub-vm] in extensions__20-baseplan.conf or override it somehow

    something like 

    [sub-vm]
    exten => s,1,NoOp(Leave a Voicemail)
    same => n,Voicemail(${ARG1},${ARG2})
    same => n,Return()

    exten => a,1,NoOP(Leave a Voicemail)
    same => n,VoicemailMain(${ARG1})
    same => n,Return()

     

     

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    Your remote users can have a softphone connected to the PBX directly.

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    CoryEakins
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    Cell phone with no data access.  Softphone is not an option.

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    How do they call to the PBX? how  do they get to its voicemail?

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    CoryEakins
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    User calls into the system and is transferred to their extension (receptionist, no IVR), waits for voicemail greeting to start, then would press * to interrupt and system asks user for their password (this is how it works on an old freepbx box I have).

     

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    You may redirect the inbound calls of your customers to an speed dial who contains the remote voicemail feature number as destination

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    CoryEakins
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    I’ll give that a try.

     

    Thanks

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    Will
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    That works well for me. Thank you.

    Inbound routes -> announcements -> speed dial -> *98

    • This reply was modified 8 months ago by Will.
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    InTeleSync
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    I’ve been asking for this for awhile now. Have yet another ticket in on it. This is a very common feature on many phone systems – hit star while listening to a voicemail greeting to enter that particular mailbox (after PIN of course). Make the feature toggleable (Allow Remote Access?) in the extension’s voicemail settings.

     

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    Steve
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    Is there a way using a speed dial like 001 as you have explained about to add some delays, put in an extension number, some delays then password then “#”  like:

    *98,,,ext_number,password#

    TIA

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