Fax through ATA

This topic has 14 replies, 4 voices, and was last updated 1 month ago by mo10.

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- March 21, 2019 at 6:15 am
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AussieJoe
Participant

Hi, trying to get faxes to go through an ATA (Cisco SPA112). The calls go through and the noises sound right but faxes are not working. I’ve changed the codec all the way through to alaw (on ATA, ext, outbound route and even the trunk configuration from the provider). Can seem to work out what’s going on.

Does anyone have a working fax ATA system working?

Thanks,

Joe

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- March 21, 2019 at 10:22 pm
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Jose Miguel Rivera
Keymaster

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Did you already try our newest fax module?

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- March 22, 2019 at 1:03 am
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AussieJoe
Participant

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No, but looking at the way the Fax Module works it is not very user friendly for staff who don’t don’t use a computer. We don’t use a lot of faxes but still need some. Much easier to simply use the existing fax hardware we have. The ATA should work but I can’t seem to get the correct settings. Just thought that there may be someone there who has a working ATA with VitalPBX.

TIA

Joe

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- March 22, 2019 at 4:20 pm
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Jose Miguel Rivera
Keymaster

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Does your fax machine support for a SIP account?

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- March 22, 2019 at 8:28 pm
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AussieJoe
Participant

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No, it is a standard fax. I looked though all the settings hoping that it would support SIP or T.38 but it doesn’t seem to. Perhaps a different ATA may work but I can’t just keep buying ATAs until I find one that work. This one should do it I think. From what I understand through a bit of research FoIP is rarely very reliable. I’d like to get it working a little.

Thanks again.

Joe

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- March 22, 2019 at 8:33 pm
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Jose Miguel Rivera
Keymaster

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So, how do you have connected the Fax to the PBX? may you expose or explain the environment?

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- March 22, 2019 at 9:01 pm
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AussieJoe
Participant

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I use an ATA (Cisco SPA112). This is an analogue to digital converter basically. It has 2 analogue ports and an ethernet port. You configure it to use a SIP account on the extension programmed in the PBX it can then use analogue equipment (phones faxes etc). Voice seems OK but faxes are more prone to issues. I read mixed success rates online and was hoping I would find a setup that would work for me here. In Australia the Government are forcing a cutting of analogue services so we cannot keep an analogue line going.

Thanks again,

Joe

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- March 22, 2019 at 9:03 pm
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Jose Miguel Rivera
Keymaster

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Which version of VitalPBX are you running?

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- March 22, 2019 at 9:12 pm
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Jose Miguel Rivera
Keymaster

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Do you have configured your PBX as shown in the attached picture?

fax-vpbx.jpg

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- March 23, 2019 at 10:41 am
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AussieJoe
Participant

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Hi mrivera,

I’ve tried those settings and the fax to e-mail did not work. Logs showed an error. I’ll try again with recent update and post results. How would that work for outbound faxes?

Thanks,

Joe

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- March 23, 2019 at 12:28 pm
- Quote
Jose Miguel Rivera
Keymaster

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For use the “Fax to email” feature, you must configure an email account on the Email Settings module

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- March 23, 2019 at 8:49 pm
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AussieJoe
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Yes, I have working e-mail system which works fine for other extensions with voicemail. I can see how this would work for inbound faxes but it would not work for outbound.

Joe

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- July 17, 2020 at 10:35 am
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Rickstone
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This reply has been reported for inappropriate content.

I got your issue here. Which fax service are you using right now? Would you mind to try this cocofax service? This is even better for the newbies because no hidden charge or monthly fees available for the first month. So I would like to recommend you to try cocofax. This will help you how to send fax online visit this web-site for more details. I hope that help!

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- July 29, 2020 at 9:45 am
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Callahan M
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This reply has been reported for inappropriate content.

Sorry to hear about it. According to my experience users should have some of kind of experience using fax services. For the new users, I found GoogleFaxFree which is useful and helps how to send lots of faxes effectively. For those users must try Google fax services here’s a great place to get started. Use and enjoy. LOL!

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July 29, 2020 at 3:49 pm

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PitzKey
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Callahan M wrote:

Sorry to hear about it. According to my experience users should have some of kind of experience using fax services. For the new users, I found GoogleFaxFree which is useful and helps how to send lots of faxes effectively. For those users must try Google fax services here’s a great place to get started. Use and enjoy. LOL!

This is a spam post.

VitalPBX works great with the Fax to Email, as well as using an ATA.

Take your BS somewhere else…

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December 18, 2020 at 5:52 pm

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WavSpeed Inc
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I’m having issues with both inbound and outbound faxing with an ATA and fax machine. I’m also using the Cisco SPA112 devices for faxing. They worked fine in FreePBX, but I can’t seem to get it to work in VitalPBX, and we are using the latest v3 Carrier multi-tenant platform. I have tried the Virtual Fax and that works 100% and is solid for both inbound and outbound faxing. But when attaching a physical ATA to a fax machine, I cannot get it to work at all. The ATA is registered, and as far as I can tell, it’s configured correctly as well. When calling it, the ATA rings the fax machine and it answers. But it fails every time, both inbound and outbound.

If you could supply steps on how you configured your SPA112 ATA and how the extension in VitalPBX is configured, it would be a great help with us that are trying to figure this out. Thank you.

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