Follow Me Screen –> Initial Ring Time 10-20 won't stay @ 20

› VitalPBX Community Support › General Discussion › Follow Me Screen –> Initial Ring Time 10-20 won't stay @ 20

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    • December 6, 2019 at 1:46 pm
    Steve
    Participant
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    I have a DID ringing a single extension.  I want it longer that 20, but that is not an option.  In fact when I change it to 20 and the update the Follow Me page it changes it back to 10.  The call rings the DID for 1-2 rings, statues the person is not at their desk and forwards fine off-site which is what I need.  I need the initial extension to ring longer.

    RG issue.

    I really want the DID to ring a RG for 30 and then ring a number off site.  That works however the CID to the extended call is that of this extension, how can I make the original CID be given to the off site forwarded number?

    TIA

     

     

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  • Replies
    • December 6, 2019 at 4:09 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    I’ve tested this option on VitalPBX 2.3.9-3, and is working as expected. check the picture attached.

    About this question:

    I really want the DID to ring a RG for 30 and then ring a number off site. That works however the CID to the extended call is that of this extension, how can I make the original CID be given to the off site forwarded number?

    The forward is made by an extension, or by the final destination on the ring group?

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    • December 6, 2019 at 5:21 pm
    Steve
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    I will test again, thank you.

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