How to best troubleshoot BLF Hint

› VitalPBX Community Support › General Discussion › How to best troubleshoot BLF Hint

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    • August 27, 2019 at 6:54 pm
    bphello
    Participant

    I have a Extension with voicemail enabled.  I have Hints enabled.  On the Grandstream handset I have the BLF key with vm_150

    This BLF does not light on new voicemails.  How should I continue to troubleshoot where the problem originates?  FULL log?  or handset?

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    • August 28, 2019 at 12:03 am
    Jose Miguel Rivera
    Keymaster
    NI
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    What version of VitalPBX, Asterisk are you using?

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    • August 28, 2019 at 1:17 pm
    bphello
    Participant
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    Hello- Asterisk 16.5.0

    Vital 2.3.6-1

     

    The Hints work well in most applications, however I have one with a BLF vm_123 that works randomly.  I am looking for a log/guide that would show the method Asterisk uses to determine a new VM has arrived in a mailbox and when the hint is sent.

    In this case I have having the msg0000 files moved into the inbox of the 123 mailbox from another mailbox inbox.

    Brad

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    • August 28, 2019 at 3:21 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Use the following command to determine if the Voicemail hint is being monitored by some device:

    *CLI> core show hint vm_123
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