How to configure Interactive Voice Respon (IVR)

› VitalPBX Community Support › Frequently Asked Questions › How to configure Interactive Voice Respon (IVR)

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    • February 10, 2020 at 3:28 am
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    asterisk
    Participant

    Please help, I’m newbie in IPPBX, I would like to know basic steps to install IVR, because I already had configured IVR dashboard but didn’t work, whether any configuration at inbound route ?because I just configured at IVR dashboard

     

     

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    • March 12, 2020 at 4:42 pm
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    phil
    Participant

    You need to setup the IVR first, then add messages and then add the keys in the next dialog with the actions.

    Then your trunks link to inbound routes, the inbound routes instead of linking to and extension need to link to the IVR

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    • April 17, 2020 at 8:43 am
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    asterisk
    Participant

    @phil I already filled at entries form (destination extension include) but
    How to link IVR’s extension with IVR?

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    • April 17, 2020 at 8:44 am
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    asterisk
    Participant

    And I don’t know, how to create IVR’s extension?

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    • April 17, 2020 at 4:41 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    In the inbound routes you only need to assign as destination the IVR, if you want to test the IVR locally, you may create a custom application pointing to your IVR.

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