How to retrieve a parked call?

› VitalPBX Community Support › Frequently Asked Questions › How to retrieve a parked call?

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    • August 15, 2019 at 6:02 pm
    vitorcosta
    Participant

    We can park a call with *4, but none of the possible codes we tried retrieved it.
    *07, *8, tried the parking code… How is the correct way?

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  • Replies
    • August 15, 2019 at 6:17 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    After dial, the DTMF code *4 the PBX will tell you the parking lot, for example, 701.

    So to retrieve the parked call, you must dial 701 or any other parking lot assigned.

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    • August 15, 2019 at 7:35 pm
    vitorcosta
    Participant
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    @ing-joserivera26

    This method isnt working, the call is parket, the Vital says tehe code, 701, but then, pressing 701 in the same extension it doesn’t retrieve the call.

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    • August 15, 2019 at 7:42 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    I tried by myself and is working. I going to explain to you what I did.

    I have two extensions, 2001 and 2000, so, I called to extension 2000 from extension 2001, then, I press *4 on the extension 2000, the PBX says 701.

    To finish I dialed 701 from extension 2000, and the call is successfully retrieved.

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    • August 15, 2019 at 8:00 pm
    vitorcosta
    Participant
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    @ing-joserivera26

    Sure, thanks, looks like my partner that tested it for me commited a mistake, I folowed your directions en it was OK. Thanks agains.

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