HT802 TCP registration works but unreachable

VitalPBX Community Support General Discussion HT802 TCP registration works but unreachable

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    syadnom
    Participant
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    I’m connecting an HT802 and I want to use TCP.  When I configure it for TCP, the device registers but vitalpbx shows the extension unreachable.  If I switch to UDP, it registers and becomes reachable.

    The dashboard shows the registrations, but in pbx/extensions/extension status it get ‘Unreachable’.  Here’s what that status shows:

    PJSIP/T2_101 sip:T2_101@xxx:37603;transport=TCP;x-ast-orig-host=lanip:5062 5062 Unreachable Grandstream HT802 1.0.25.5 101

    This is basically a bone-stock setup installed in lightsail.  pjsip config.  I can’t see what the issue is considering the device actually does register. I only have 2 extensions on the system.  Ideas?

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    Rodrigo Cuadra
    Keymaster
    US
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    Hi Syadnom:

    What version of VitalPBX are you using?

    We ask you the question why VitalPBX 3 PJSIP registers on port 5060.

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    syadnom
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    I actually figured it out.  The PJSIP profile was set to UDP instead of AUTO.  Not sure why this allowed the device to register in the first place, but changing that to AUTO fixed it.
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