Incoming Call Recordings – Not Working

› VitalPBX Community Support › General Discussion › Incoming Call Recordings – Not Working

  • Post
    • May 30, 2018 at 4:02 am
    sakssalonatl
    Participant

    I have issue with Incoming Call Recordings, where it won’t play from CDR report, and when I looked on server side (/var/spool/asterisk/monitor) the files are 1kb.

    Recording are enabled for following modules.

    Incoming Route – Enable

    Extension -> Recording -> Incoming – Enable

     

    Outgoing calls are recorded and played just fine.

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  • Replies
    • May 30, 2018 at 4:07 am
    oromero31
    Participant
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    What type of trunk are you using?

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    • May 30, 2018 at 4:08 am
    Jose Miguel Rivera
    Keymaster
    NI
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    You must to share a call trace for analyze it.

    In other hand, the calls are only recorded after answer the call.

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    • May 30, 2018 at 4:13 am
    sakssalonatl
    Participant
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    Installed g729, and it started working.

     

    Yes, I was answering calls before as well.

     

    Solved. Thanks.

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    • May 30, 2018 at 4:21 am
    Jose Miguel Rivera
    Keymaster
    NI
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    So, as I understanding the issue was related to the codec.

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    • May 30, 2018 at 1:38 pm
    sakssalonatl
    Participant
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    Correct, however issue was just with recording. Both parties were able to hear each other properly.

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